Overview | Troubleshooting ReadySuite Admin

To restart the ReadySuite Admin Service

1. Open the Services console.
2. Select ReadySuite Admin.
3. Click Restart.
   
   

If the problem persists, verify that the connection is not blocked by Windows Defender Firewall.

Error Messages

If you receive a Licensing Error message, the machine hosting the licensing service may need be configured to allow ReadySuite Admin through its firewall.

If the firewall is blocking the connection to the network license via ReadySuite Admin, do one of the following:

• Turn off the Windows Defender Firewall (Control Panel > System and Security > Windows Defender Firewall > Turn Windows Defender firewall on or off).
  
  
  
  
• Allow ReadySuite Admin through the Window Defender Firewall.
  
  

To allow ReadySuite Admin through the Window Defender Firewall

1. On the Window Defender Firewall window (Control Panel > System and Security > Windows Defender Firewall) menu bar, click Allow an app or feature through Windows Defender Firewall.
2. On the Add an app dialog box, click Browse and navigate to Complied > ReadySuite Admin > readysuiteadmin.exe.
3. On the Add an app dialog box, select ReadySuite Admin in the Apps list and view its Path.
   
   
   
   
4. Click Add.

You are now ready to create an inbound rule for ReadySuite Admin.

1. On the Windows Defender Firewall menu, click Advanced Settings.
   
   
   
   
2. On the Windows Defender Firewall and Advanced Security window menu, click Inbound Rules.
   
   
   
   
3. In the Actions section, click New Rule.
   
   
   
   
4. On the New Inbound Rule Wizard, on the Rule Type page, select Port.
   
   
   
   
5. Click Next.
6. On the Protocol and Ports page, select TCP, then select Specific local ports and enter 19399.
   
   
   
   
7. Click Next.
8. On the Action page, select Allow the connection.
   
   
   
   
9. Click Next.